Customer Service

FAQ

 

Customer Support


Customer Support Hours:
Our Customer Support Team is available Monday through Friday from 8:00 am CST to 5:00 pm GMT.
Customer Support usually is closed on all major holidays.
Contacting Support:
You can contact our Customer Support Team for now only via email.You can email us at zombiecide.it@gmail.com .

Shipping and Delivery
Transit Times:
We strive to ship out all orders within 24 business hours. (Orders placed Friday and over the weekend will be processed the following Monday).
We reserve the right to request signature delivery on any order. Our warehouse is located in Italy and transit time varies based on destination.
Most packages will arrive within three/five days.

Response Times:
Customer Support strives to answer all inquiries as quickly as possible. We answer all emails in the order in which they are received.
We attempt to answer all emails within one business day.

Tracking Information:
Shipping confirmation will be emailed to customers at the end of each business day.
The tracking number associated to the order will be attached to the order within 24 hours from time of shipment.

Free shipping policy:
Orders over 50 euros qualify for our free shipping discount. This applies worldwide.

The flat-rate charge is usually 4,90 euros transit from our warehouse to the delivery destination.

 

Returns and Replacements

AFM (Alternative Fantasy Miniatures) will accept returns on all unopened products within 3 days of delivery.
Please email zombiecide.it@gmail.com for approval before sending back merchandise. If a sealed product is missing parts, you will have to contact the manufacturer to correct the problem.

 

Payment, Pricing and Promotions
Our website accepts PayPal and all major credit cards and as acceptable methods of payment (all payments are handled by Paypal).
Sometimes we will temporarily discount a product’s price or run promotions on certain product lines or make an auction with a product.
These changes are time-sensitive and AFM (Alternative Fantasy Miniatures) reserves the right to end a promotion at any time.
Orders placed before a sale begins or after the expiration will not be eligible for the promotional rate.

 

Order and Preorders
Preorders
If we offer products for sale before they are released by the manufacturer and you purchase one of these items the payment is required at the time the order is placed.
If there are other items on the order, we will not ship the entire order until the preorder product comes out.
If an item says preorder in the title, it means the item is not yet available and we are taking advance orders.
The quantity available and ‘In Stock’ notations displays the amount we have left in real time.

Ordering & Order Statuses
If you want to place an order on our website we require an email address to be associated with the order and some other information. All these information will be used only to send order confirmations and shipping notices as well.
This email address will also be your user id so you can log in and change your personal information.
You will receive the shipping email from our system when the order has been moved to shipped in our system.
Tracking information can take up to 24 hours after the packages have been picked up by the shipping company to be attached to your order.

Out of Stocks
If an item exceptionally is out of stock on your order, we will contact you to refund your account or to communicate if the item will be restocked shortly.

 

Privacy and Security
AFM (Alternative Fantasy Miniatures) knows that the privacy and security of your information is important to you. We appreciate that you trust us, and we want you to know how well we guard your privacy.
If you are under the age of 13, you may not register on our website without permission from your parents.
By visiting our site, you accept the practices described in this notice.
What information about customers do we store? Information given to us by you:
We keep all information you entered in your account, such as name address, etc.
While You visit our website we store a “digital Cookies” on your computer so we can keep track of your shopping cart order when your are shopping with us.
However, no personal informations are stored within these cookies.
Your personal information is not shared outside the company under any circumstances.

Our site don’t save any information about Your credit cards or about Your Paypal account infact all this kind of information is processed by PayPal.

 

Conditions of Use, Notices and Revisions
If you visit the AFM (Alternative Fantasy Miniatures) Web site, your visit or any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of Italy.

Any change of policy will be notify on our site in the news section.

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